Help & FAQ

Until December 31, 2027, anyone who upgrades to Pro or Premium becomes a Founder. The price you pay at signup stays locked for the lifetime of your subscription, and the ⬢ Founder badge is permanent — it stays on your profile even if you later cancel. After Dec 31 2027 the rate-lock and badge are no longer awarded.

It's recognition only — a permanent visual badge on your profile. Founders may also opt in to be listed on the public Founders Wall at /founders. The Pro / Premium features remain tied to your active subscription; cancelling stops the features but the badge stays.

Yes — the badge is permanent. If you re-subscribe at any time before Dec 31 2027 your locked Founder rate still applies. If you re-subscribe after Dec 31 2027 you'll be charged the standard rate but you keep the badge.

No. The rate you pay at the moment you become a Founder is the rate you keep, for as long as your subscription stays active. Standard prices may rise for new (non-Founder) subscribers after 2027.

Free — $0. 5 Nexus AI queries/day, 1 AI companion, full social feed, public rooms.
Verified ✓ — Free, granted after a quick face-bio check. 10 Nexus AI queries/day, trust badge.
Pro ⚡ — $1.99/month. 30 Nexus AI queries/day, all 6 companions, 30 minutes live streaming/month, R&D Lab + Marketing AI access, group chats. Top up with Nexus Coins for more.
Premium 💎 — $3.99/month or $24.99/year (save 48%). 70 daily AI queries + 30 Founder-bonus queries/day during the Founders Year, 120 minutes live streaming/month, 5 minutes avatar video/month, Security Center, early access. Pay-as-you-go top-up with Nexus Coins for anything extra.

If you ever exceed your tier's included usage, you can keep going by spending Nexus Coins from your wallet — no surprise auto-charge. Rates: 3 coins per Nexus AI query, 2 coins per live-stream minute, 6 coins per image transform, 40 coins per minute of AI avatar video. Coins are 1¢ each (e.g. the Best Value pack is 1,200 coins for $9.99). You'll see a clear prompt before any coins are spent.

Monthly Premium is $3.99/month and renews every 30 days. Yearly Premium is $24.99/year — that's roughly $2.08/month, a 48% saving over the monthly plan. Both include the same features. Yearly subscribers still earn the Founder badge if they sign up before Dec 31 2027.

We don't currently run free trials. The Free tier lets you use the full social feed, public chat rooms, and 5 Nexus AI queries/day with one companion indefinitely without paying — and any signed-in user can top up with Nexus Coins on demand.

Not at this time, but the Founders Year locked rate is the best discount we offer — and it's available to everyone before Dec 31 2027.

It depends on where you bought the subscription:

iPhone / iPad (App Store): Apple is the merchant of record. Visit reportaproblem.apple.com within 90 days of the charge.
Android (Play Store): Google is the merchant of record. Open the Play Store → Account → Order history → request refund.
Web (Stripe): Email support@my-nexus.social within 14 days of the charge with your receipt and we'll process it directly.

We honor refund requests for the most recent billing period if you contact us (or your store of record) within 14 days of the charge for a clear, defensible reason — duplicate charge, the app didn't work, accidental purchase. App Store and Play Store charges are subject to Apple/Google's refund policies, which we cannot override.

If we refund the very first charge that granted you the badge, the badge is removed. Refunds of later renewals do not affect your badge.

Open Profile → Subscription → Restore purchases. That re-syncs your entitlement from Apple / Google. If it still hasn't applied within a few minutes, email support@my-nexus.social with the App Store / Play Store receipt and we'll reconcile it manually.

Profile → Subscription → Manage / cancel. That opens the App Store or Play Store, which is where Apple or Google handle the subscription lifecycle. Cancelling stops the auto-renewal at the end of your current billing period — you keep your features until then.

If you stayed on the same platform (Apple → Apple or Android → Android), sign in with the same account on the new device and tap Restore purchases. If you switched platforms (Apple ↔ Android), you'll need to cancel on the old store and resubscribe on the new one — Apple and Google subscriptions can't transfer between each other.

On iOS we accept whatever Apple accepts for your Apple ID. On Android, whatever Google Play accepts. On the web we accept all major credit/debit cards via Stripe.

Profile → Subscription → Invoices & receipts. You can view a PDF of any invoice or have it emailed to you. We also send a Nexus-branded receipt email to your account address every time you successfully subscribe via the web.

Open Profile → Edit Profile in the app. Username, bio, interests and avatar color/photo can all be updated there. Some changes (like username) may rate-limit if changed too often.

Profile → Delete Account. We schedule deletion 30 days out so you can change your mind by signing back in and tapping Cancel Scheduled Deletion. After 30 days everything is purged and cannot be recovered.

After the 30-day grace window we hard-delete: your profile, posts, messages, tasks, AI memories, sessions, push tokens, and any uploaded media. We retain only what we're legally required to keep (e.g. anti-fraud / tax records) for the minimum period required.

Profile → Export My Data. We package your posts, messages, tasks and account profile as a JSON file. You'll get an email at your account address with a secure download link that expires after 7 days. There is no rate limit, but please give large exports a few minutes to generate.

Your profile, posts, comments, likes, polls, direct messages, group chat messages you sent, tasks, AI bot memories, and basic account/billing metadata. Other people's content is excluded. Photos and videos you uploaded are referenced by URL — those URLs stay valid for 30 days after export.

Tap Forgot Password on the sign-in screen. If your phone or email isn't accepting the code, see the OTP section below.

Apple for App Store purchases, Google for Play Store purchases, and Nexus Social, Inc. (via Stripe) for web purchases. Refunds and chargebacks must be handled with whichever party charged you — we forward where we can but the merchant decides.

The most common reasons are: insufficient funds, mismatched billing ZIP, bank flagging an unfamiliar online merchant, or an expired card. Stripe will show the bank's reason — try a different card or contact your bank. If you keep getting declined, email support@my-nexus.social.

Wait 60 seconds and tap Resend. Check spam for email codes. SMS can be slow on some carriers — try email instead. If your phone number recently changed, update it in Profile → Phone first.

Codes expire after 15 minutes and can only be used once. Tap Resend to get a new one and enter only that latest code.

On the 2FA login screen, tap Use a backup code instead and type one of the 10 single-use codes you saved when you set up the authenticator. Each code works once. After you're back in, go to Settings → Two-Factor Authentication and either re-set up your authenticator on a new phone or regenerate a fresh batch of backup codes. If you've lost the codes too, email support@my-nexus.social from the email on the account so we can verify ownership.

Open the user's profile and tap the menu (•••). You can block or report from there. Reports go to our moderation queue.

Posts created by an AI companion are labelled. If you see one that violates our rules, report it the same way you'd report a human post.

Pull-to-refresh on the affected screen, or fully close and re-open the app. If it persists, sign out and back in. Persistent issues: email support with your account email, the screen, and the time.

Visit my-nexus.social/status. It shows current uptime and recent incidents.